Effective Date: 16/05/2023

Thank you for choosing to shop with us for digital items. We strive to provide you with a satisfactory shopping experience. We have outlined our return policy below, which governs the return and refund process for digital item purchases made through our platform.

Definitions
1.1 "Digital Items" refer to any software, applications, digital downloads, subscriptions, or other intangible products available for purchase on our platform.
1.2 "Customer" or "You" refers to the individual or entity who purchased a digital item from our platform.
1.3 "We," "Us," or "Our" refers to Mount Evolve, the provider of the digital items.

Return Eligibility
2.1 Digital items are typically non-refundable once purchased. However, we understand that exceptional circumstances may arise. If you believe your situation meets one of the following criteria, you may be eligible for a return and refund:
a. Duplicate purchase of the same digital item.
b. Technical issues preventing access to or proper functionality of the digital item.
c. Fraudulent purchase made without your authorization.

Return Process
3.1 To request a return, you must contact our customer support team within 30 days from the date of purchase, providing relevant details regarding your request.
3.2 We reserve the right to request additional information or evidence to assess the eligibility of your return.
3.3 Upon receiving your return request, we will evaluate the circumstances and, if eligible, provide you with instructions on returning the digital item.

Refund Policy
4.1 If your return is approved, we will issue a refund in accordance with the following guidelines:
a. Duplicate Purchase: We will refund the duplicate purchase amount in full.
b. Technical Issues: We will assess the severity of the technical issue and determine an appropriate refund amount, if applicable.
c. Fraudulent Purchase: We will investigate the unauthorized purchase and, upon verification, issue a full refund.
4.2 Refunds will be processed within 30 days after the approval of your return.
4.3 Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.

Exclusions
5.1 The following situations are excluded from our return policy:
a. Change of mind or personal preference.
b. Incompatibility with your device or operating system.
c. Circumstances beyond our control, such as force majeure events, including but not limited to natural disasters, government actions, or third-party service interruptions.
d. Usage or activation of the digital item, including the redemption of digital codes or activation keys.

Customer Responsibilities
6.1 It is your responsibility to ensure the compatibility of the digital item with your device or operating system before making a purchase.
6.2 You must provide accurate and truthful information when requesting a return, including any evidence or documentation required to support your claim.
6.3 Any misuse or violation of the terms and conditions associated with the digital item may render your return and refund request ineligible.

Limitation of Liability
7.1 To the extent permitted by applicable law, we shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from the purchase or use of digital items.
7.2 Our liability for any claim related to the purchase of a digital item shall not exceed the original purchase price.

Modifications to the Return Policy
8.1 We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our platform.
8.2 It is your responsibility to review the return policy periodically to stay informed about any updates or changes.

Contact Information
If you have any questions, concerns, or wish to initiate a return, please contact our customer support team at info@mountevolve.com

By making a purchase of a digital item from our platform, you acknowledge that you have read, understood, and agree to comply with this return policy.

This return policy is in compliance with United Kingdom laws and is effective as of the date stated above.